CANCELLATION POLICY

Last Updated: 16th of September 2026

1. Customer Cancellation

Customers may request cancellation of an order by contacting Livon Apparels as soon as possible after placing the order.

Cancellation requests should be sent to:

Email: info@livonapperals.com
WhatsApp: +94 76 3290050
Telephone: +94 76 3290050

2. Before Dispatch

If cancellation is requested before the order is dispatched, Livon Apparels will make reasonable efforts to cancel the order.

If payment has already been received, the applicable refund will be processed according to our Returns & Refunds Policy.

3. After Dispatch

Once an order has been dispatched, cancellation may no longer be technically possible.

In that situation, customers may need to receive the product and request a return under our Returns & Refunds Policy, where applicable.

4. Cash on Delivery

If the customer has selected Cash on Delivery and cancellation is requested before dispatch, no payment refund is required because payment has not yet been collected.

Repeated unreasonable refusal of confirmed Cash on Delivery orders may result in restrictions on future COD availability, subject to applicable law.

5. Cancellation by Livon Apparels

We may cancel an order where:

  • The product is unavailable.
  • A material pricing error has occurred.
  • Payment cannot be verified.
  • The delivery address cannot reasonably be served.
  • Fraudulent or unauthorized activity is reasonably suspected.
  • A technical error prevents proper order processing.
  • Cancellation is required by law.

If payment has already been collected, the applicable amount will be refunded.

6. Cooling-Off / Withdrawal

Where applicable and practicable, Livon Apparels will provide customers with an opportunity to withdraw from a confirmed transaction consistent with Sri Lanka's applicable e-commerce consumer requirements.

Nothing in this policy is intended to contract out of mandatory consumer rights.