SHIPPING & DELIVERY POLICY

Last Updated: 16th September 2026.

This Shipping & Delivery Policy explains how Livon Apparels processes and delivers online orders within Sri Lanka.

1. Delivery Area

We currently deliver to locations within Sri Lanka, subject to courier availability.

Certain remote or restricted locations may have different delivery conditions or charges.

2. Processing Time

Orders are normally processed within:

[1–2 BUSINESS DAYS]

after successful order confirmation/payment verification.

Orders placed on public holidays or outside business hours may be processed on the next working day.

3. Estimated Delivery Time

Our estimated delivery periods are:

Delivery AreaEstimated Time
Colombo & surrounding areas[1–3 business days]
Other major cities[2–5 business days]
Remote areas[3–7 business days]

These are estimated, not guaranteed delivery times.

4. Delivery Charges

Applicable delivery charges will be displayed:

  • On the product/order page where applicable; or
  • During checkout before order confirmation.

Delivery charges may vary according to:

  • Location
  • Order size
  • Weight
  • Courier service
  • Promotional offers

5. Order Tracking

Where tracking is available, we may provide a tracking number or tracking link through:

  • Email
  • SMS
  • WhatsApp
  • Customer account
  • Other communication methods

6. Delivery Attempts

The courier may make reasonable delivery attempts.

Customers should ensure that someone is available to receive the order.

If delivery fails because of:

  • Incorrect address
  • Incorrect phone number
  • Customer unavailable
  • Customer refusing delivery
  • Inability to contact the customer

additional delivery charges or other consequences may apply where reasonably incurred.

7. Damaged Packages

If the external package appears seriously damaged or tampered with, customers should:

  1. Photograph the package.
  2. Inform the courier where appropriate.
  3. Contact Livon Apparels immediately.
  4. Provide photographs and order details.

8. Missing Items

If an order arrives with missing items, contact us within [48 HOURS / 3 DAYS] of delivery.

Please provide:

  • Order number
  • Photographs of the package
  • Photographs of the contents
  • Description of the missing item

9. Delays

Livon Apparels will take reasonable steps to dispatch and deliver orders without unreasonable delay, consistent with applicable consumer requirements.

However, delivery may be delayed by circumstances outside our reasonable control.

10. Incorrect Address

Customers are responsible for checking their delivery address before confirming an order.

If the parcel has already been dispatched, changes may not be possible.

11. International Delivery

Unless specifically stated otherwise, Livon Apparels currently does not offer international delivery.

If international delivery becomes available, separate terms may apply.