PAYMENT POLICY

Last Updated: 16th September 2026.

1. Available Payment Methods

Livon Apparels may offer the payment methods displayed during checkout.

These may include:

  • Visa
  • Mastercard
  • American Express
  • Bank Transfer
  • Cash on Delivery
  • Online payment gateways
  • Other payment services displayed at checkout

The available methods may change from time to time.

2. Currency

Unless otherwise stated, all prices are displayed in:

Sri Lankan Rupees (LKR).

3. Payment Confirmation

An order may not be processed until payment has been successfully confirmed where prepayment is required.

Customers should not consider an order fully confirmed solely because a payment attempt was initiated.

4. Failed Payments

If a payment fails:

  • The order may remain unpaid.
  • You may be asked to retry payment.
  • The order may be cancelled if payment is not received within the applicable period.

5. Duplicate Payments

If you believe that you have been charged twice for the same order, contact us immediately.

Provide:

  • Order number
  • Transaction reference
  • Date/time of payment
  • Payment method
  • Relevant transaction information

We will investigate the issue.

6. Bank Transfer

For bank-transfer orders, customers must use the payment reference/order number where instructed.

Orders will be processed after the payment is verified.

7. Cash on Delivery

Where COD is available:

  • Payment must be made to the delivery agent upon delivery.
  • COD availability may depend on location and order conditions.
  • COD may not be available for every product or order.

8. Payment Security

Livon Apparels uses reasonable security measures and appropriate third-party payment providers where applicable.

CAA Direction No. 91 requires e-commerce entities to implement payment security measures appropriate to payment-related risks, including unauthorized access, fraud and identity theft.

9. Refunds

Approved refunds will normally be made through the original payment method where reasonably possible.

Bank/payment-provider processing times are outside Livon's direct control.

10. Payment Disputes

If you have a payment issue, please contact Livon Apparels first so that we can investigate and resolve the issue where possible.

This does not prevent you from exercising any rights available under applicable law or through your bank/payment provider.