PRIVACY POLICY

Last Updated: 16th September 2026.

Livon Apparels respects your privacy and is committed to protecting personal information collected through our website and services.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when we share it and how you may exercise applicable rights.

Sri Lanka's Personal Data Protection Act No. 9 of 2022, as amended by the Personal Data Protection (Amendment) Act No. 22 of 2025, forms an important part of the applicable framework. The DPA states that the PDPA's principal processing, data-subject-rights, controller/processor and penalty provisions commenced on 18 March 2025.

1. Who We Are

Data Controller/Business: Livon Apparels
Legal Entity: Livon Apparels (PV00308031)
Address: Embalegedara, Ipinwatta, Neluwa, Galle, SRI LANKA
Telephone: +94763290050 Email: info@livonapperals.com Website: livonapperals.com

2. Information We Collect

Depending on how you use our website, we may collect:

Personal information

  • Full name
  • Delivery address
  • Billing address
  • Telephone number
  • Email address
  • Account information

Order information

  • Products purchased
  • Sizes and colours selected
  • Order number
  • Delivery information
  • Payment status
  • Return/exchange information

Payment information

Payments may be processed through third-party payment providers.

We generally receive information necessary to confirm and reconcile a transaction rather than storing complete card information.

Technical information

We may collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website activity
  • Pages visited
  • Referring website
  • Approximate location derived from technical information
  • Cookies and similar identifiers

3. How We Collect Information

Information may be collected when you:

  • Create an account
  • Place an order
  • Contact customer service
  • Subscribe to marketing communications
  • Submit a form
  • Request a return or exchange
  • Leave a review
  • Use our website
  • Interact with our advertisements or marketing communications

4. Why We Use Your Information

We may process your information to:

  • Process orders
  • Deliver products
  • Process payments
  • Provide customer support
  • Handle returns and refunds
  • Handle exchanges
  • Send order notifications
  • Prevent fraud
  • Maintain website security
  • Improve our products and services
  • Maintain business records
  • Comply with legal obligations
  • Respond to complaints
  • Send marketing communications where permitted and appropriately authorized

5. Legal Basis

Where applicable under the PDPA, we may process personal data based on:

  • Performance of a contract
  • Compliance with legal obligations
  • Your consent
  • Legitimate or otherwise lawful purposes recognized by applicable law
  • Protection of rights and interests where permitted by law

6. Marketing Communications

Where required, we will obtain the appropriate permission before sending certain marketing communications.

You may unsubscribe from promotional emails or other marketing communications using the available unsubscribe mechanism or by contacting us.

7. Sharing Personal Information

We may share necessary information with trusted service providers such as:

  • Courier companies
  • Payment gateways
  • Banks/payment processors
  • Website hosting providers
  • IT service providers
  • Customer-support providers
  • Analytics providers
  • Marketing providers
  • Professional advisers
  • Government or regulatory authorities where legally required

We only intend to disclose information to the extent reasonably necessary for the relevant purpose or as required/permitted by law.

8. International Data Processing

Some service providers used by Livon Apparels may process information outside Sri Lanka.

Where personal data is transferred or processed across borders, Livon Apparels will take the measures required by applicable Sri Lankan data-protection law.

9. Data Security

We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no online system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for:

  • The purposes for which it was collected
  • Customer service
  • Order records
  • Accounting and tax requirements
  • Legal obligations
  • Dispute resolution
  • Fraud prevention
  • Legitimate business purposes

When information is no longer required, we will take reasonable steps to securely delete, anonymize or otherwise dispose of it where appropriate.

11. Your Data Protection Rights

Subject to applicable law and any relevant exemptions, you may have rights including:

  • Access to personal data
  • Correction or completion of inaccurate data
  • Withdrawal of consent where processing is based on consent
  • Objection to certain processing
  • Erasure in applicable circumstances
  • Other rights provided under the PDPA

The PDPA specifically provides for rights including access, withdrawal of consent/objection, rectification, erasure and appeal mechanisms.

To exercise a right, contact:

Privacy Email: [PRIVACY EMAIL]

We may need to verify your identity before processing a request.

12. Cookies

We use cookies and similar technologies.

Please see our separate Cookie Policy for details.

13. Children's Information

Our website is not intentionally designed to collect unnecessary personal information from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

14. Data Breaches

If a personal-data incident occurs, Livon Apparels will take reasonable steps to investigate, contain and address the incident and make any notifications required by applicable law.

15. Changes to Privacy Policy

We may update this Privacy Policy when our services, technology or legal obligations change.

The latest version will always be published on this page.

16. Contact

Telephone: +94763290050 Email: info@livonapperals.com Website: livonapperals.com