EXCHANGE POLICY

Last Updated: 16th of September 2026.

1. Exchange Period

Livon Apparels accepts eligible exchange requests within 7 calendar days from delivery, subject to availability and the conditions below.

2. Eligible Exchange Reasons

Exchanges may be accepted for:

  • Different size
  • Different colour, where available
  • Wrong item supplied by Livon
  • Defective item
  • Damaged item

3. Size Exchanges

For size exchanges:

  • The original product must be unworn and unwashed.
  • Original tags should remain attached.
  • The replacement size must be available.
  • The request must be submitted within the stated exchange period.

4. Product Availability

An exchange cannot be guaranteed if the requested replacement is unavailable.

If the requested product is unavailable, we may offer:

  • Another available size/variant;
  • Store credit; or
  • Refund where applicable.

5. Sale Products

Sale, promotional or clearance products may have specific exchange conditions.

Any special restriction must be clearly communicated before purchase.

Such restrictions do not remove applicable legal rights relating to defective, unsafe, incorrect or misdescribed goods.

6. Customized Products

Customized or personalized products generally cannot be exchanged due to change of mind or sizing unless the product is defective or was incorrectly produced.

7. Exchange Shipping

If the exchange is required because Livon Apparels supplied the wrong or defective product, Livon will handle reasonable return/replacement delivery costs according to the circumstances.

For voluntary size/colour exchanges, [CUSTOMER/COMPANY] will bear applicable delivery costs.

8. How to Request an Exchange

Contact:

Email: [EMAIL]
WhatsApp: [NUMBER]

Include:

  • Order number
  • Product name
  • Current size
  • Required size
  • Reason for exchange
  • Photographs if necessary