RETURNS & REFUNDS POLICY

Last Updated: 16th September 2026.

Livon Apparels wants customers to receive products that match their orders and are of acceptable quality.

This policy explains our return and refund process.

1. Return Period

Livon Apparels offers a 7-calendar-day return period from the date the order is delivered, subject to the conditions below.

Important: This 7-day period is Livon's stated return window and should not be interpreted as limiting any mandatory rights or remedies available to consumers under Sri Lankan law.

Sri Lanka's CAA e-commerce direction requires e-commerce businesses to provide clear information regarding withdrawal/cancellation, returns, exchanges and refunds and, where appropriate and practicable, offer consumers an opportunity to withdraw from a confirmed transaction.

2. Eligible Returns

A product may be returned if:

  • The wrong product was delivered.
  • The wrong size/colour/variant was delivered due to our error.
  • The product is defective.
  • The product was damaged before delivery.
  • The product materially differs from its description.
  • The product meets Livon's applicable voluntary return conditions.

3. Clothing Return Conditions

For a change-of-mind or size-related return, the product should be:

  • Unworn
  • Unwashed
  • Unused
  • Free from stains
  • Free from perfume/body odour
  • Free from damage
  • With original tags attached
  • With original packaging where applicable

Products showing signs of wear, washing, alteration or damage may not qualify for a voluntary return unless the issue concerns a manufacturing defect or another legally protected consumer right.

4. Non-Returnable Items

Unless required otherwise by applicable law, certain products may not be eligible for change-of-mind returns, including:

  • Customized/personalized products
  • Products altered according to customer instructions
  • Undergarments where hygiene considerations apply
  • Products specifically marked as non-returnable
  • Products damaged or used by the customer

This does not exclude applicable legal remedies for defective, unsafe, incorrect or misdescribed goods.

5. How to Request a Return

Contact:

Email: [EMAIL]
WhatsApp: [NUMBER]
Telephone: [PHONE]

Provide:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Photographs where relevant

We may request photographs or other information before approving the return.

6. Return Shipping

Where the return is due to our error, such as receiving a wrong or defective item, Livon Apparels will arrange or reimburse reasonable return delivery costs according to the circumstances.

For voluntary size/change-of-mind returns, return delivery costs shall be borne by the customer unless otherwise stated at the time of purchase.

7. Inspection

Returned products may be inspected to verify:

  • Product condition
  • Defect
  • Order details
  • Return eligibility

Inspection does not remove any rights you may have under applicable law.

8. Refund Methods

Where a refund is approved, we will normally refund through the original payment method where reasonably possible.

For Cash on Delivery orders, the refund method will be agreed with the customer.

9. Refund Processing

Once a return is approved, Livon Apparels will initiate the applicable refund without unreasonable delay.

The actual time for funds to appear may depend on:

  • Bank processing
  • Payment gateway
  • Card issuer
  • Financial institution

10. Partial Refunds

Where only part of an order qualifies for a refund, we may refund the eligible item(s) rather than the entire order.

11. Refund of Delivery Charges

Where the return results from an error attributable to Livon Apparels or a qualifying defective/wrong product, applicable delivery charges will be handled according to the circumstances and applicable law.

For voluntary returns, original delivery charges may be non-refundable where legally permitted and where this was clearly disclosed.

12. Fraudulent or Abusive Returns

Livon Apparels may investigate repeated, fraudulent or abusive return activity.

Any action taken will be consistent with applicable law.